Terms & Conditions
1. About Us
NACU TRANS LTD is a company registered in England and Wales under company number 17474359. Our principal activity is the provision of vehicle recovery and roadside assistance services based in Doncaster, South Yorkshire. You can contact us at [email protected] or by telephone on 07385557728.
2. Definitions
In these Terms: "Company", "we", "us" or "our" means NACU TRANS LTD (Company No. 17474359). "Customer", "you" or "your" means the individual or organisation requesting our services. "Vehicle" means the motor vehicle in respect of which services are requested. "Services" means vehicle recovery, towing, roadside assistance, and any ancillary services we provide. "Operator" means any employee, contractor, or agent of the Company attending to provide Services. "Booking" means a confirmed request for Services, whether made by telephone, email, or via our website. "Consumer" means an individual acting wholly or mainly outside the course of a business, trade, craft, or profession.
3. Formation of Contract
A legally binding contract between you and us is formed when we confirm acceptance of your Booking. Where you are a Consumer, you have the right to cancel a Booking at any time before our Operator has been dispatched, without charge. Once an Operator has been dispatched, our Cancellation Policy in clause 6 applies. We reserve the right to decline any Booking at our absolute discretion, in which case no charge will be made.
4. Your Authority to Request Services
By requesting our Services, you confirm that: (a) you are the registered keeper or owner of the Vehicle, or you have the express authority of the registered keeper or owner to arrange recovery; (b) to the best of your knowledge, the Vehicle is not subject to any court order, injunction, or other legal restriction that would prevent its recovery; and (c) all information you provide to us is accurate and complete. You agree to indemnify us against any loss, damage, cost, or liability we suffer as a result of a breach of this clause.
5. Pricing and Payment
Our standard rate is £119 (inclusive of VAT where applicable) for the first 30 miles, charged as a flat rate. Additional mileage beyond 30 miles is charged at £2.40 per mile. Mileage estimates provided via our website are calculated using straight-line distance between postcodes and are indicative only — actual route mileage may differ. No estimate constitutes a binding quotation. A confirmed price will be provided before work commences. Payment is due in full upon completion of the Service unless otherwise agreed in writing. We accept cash, bank transfer, and major debit and credit cards. Where payment is not made on completion, we reserve the right to retain the Vehicle until full payment is received, subject to applicable law. We reserve the right to charge statutory interest on overdue amounts at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
6. Cancellation and No-Shows
You may cancel a Booking free of charge at any time before our Operator has been dispatched. If you cancel after dispatch but before the Operator arrives at your location, a call-out fee of up to £40 may be charged to cover reasonable costs incurred. If you are not present at the agreed location when our Operator arrives, or if you cancel after the Operator has arrived, the full agreed price will be payable. If we are unable to attend due to circumstances beyond our reasonable control (including severe weather, road closures, or vehicle breakdown), no charge will be made and we will notify you as soon as reasonably practicable. Consumer rights to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected where applicable.
7. Our Obligations
We will provide the Services with reasonable care and skill in accordance with the Consumer Rights Act 2015 (where you are a Consumer) and the Supply of Goods and Services Act 1982. We will use reasonable endeavours to attend within any estimated response time given, but response times are estimates only and are not guaranteed. Time shall not be of the essence in relation to the provision of Services. We will treat your Vehicle with reasonable care throughout the recovery process.
8. Your Obligations
You must: (a) provide accurate and complete information about the Vehicle's location, condition, make, model, registration, and any known hazards or defects; (b) ensure the Vehicle and recovery location are reasonably accessible to our recovery vehicle; (c) ensure the destination address is accessible for our recovery vehicle; (d) remove or secure personal belongings of value prior to recovery where it is safe and practicable to do so — we accept no liability for personal items left in the Vehicle; (e) not leave animals unattended in the Vehicle during recovery; (f) treat our Operators with courtesy and respect. We reserve the right to withdraw Services without refund if our Operators are subjected to abusive, threatening, or violent behaviour, and we may report such conduct to the police.
9. Liability
We will take all reasonable care when handling your Vehicle. Subject to clause 10 below, our total liability to you for any loss or damage arising from our provision of Services (including damage to your Vehicle caused by our negligence) shall not exceed the market value of the Vehicle at the time of the incident, as determined by an independent valuation if necessary. We are not liable for: (a) pre-existing damage, mechanical faults, or defects present before recovery commenced; (b) damage resulting from the inherent condition or instability of the Vehicle; (c) loss of or damage to personal belongings left in the Vehicle; (d) any consequential, indirect, or economic loss, including but not limited to loss of earnings, missed appointments, hotel accommodation costs, or hire vehicle costs. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982; defective products under the Consumer Protection Act 1987; or any other liability that cannot lawfully be excluded or limited.
10. Consumer Statutory Rights
If you are a Consumer, nothing in these Terms affects your statutory rights. Under the Consumer Rights Act 2015, you are entitled to Services performed with reasonable care and skill. If we fail to meet this standard, you may be entitled to require repeat performance at no extra cost, or where repeat performance is not possible or not carried out within a reasonable time and without significant inconvenience, a price reduction of up to 100% of the price paid. You also retain all rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable. For free, independent advice about your consumer rights, contact Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.
11. Insurance
The Company holds appropriate motor trade insurance and public liability insurance covering our operations. You are responsible for ensuring your own vehicle insurance policy is valid and in force at all times. We are not responsible for any excess, premium increase, or claim arising under your own insurance policy in connection with our Services, except where directly caused by our proven negligence.
12. Force Majeure
We shall not be in breach of these Terms, nor liable for any delay or failure to perform our obligations, where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to acts of God, severe weather events, flooding, fire, pandemic or epidemic, civil unrest, road closures imposed by a public or emergency authority, or failure of third-party infrastructure. In such circumstances we will notify you as soon as reasonably practicable and no charge will be made for Services not rendered.
13. Data Protection and Privacy
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The personal data we collect (including your name, contact details, vehicle registration, and location information) is used to provide and administer the Services, respond to enquiries, and comply with our legal obligations. We will not sell your personal data or share it with third parties for their own marketing purposes. We may share data with subcontracted recovery operators or other third parties where strictly necessary to provide the Services, or where required by law. You have the right to access, rectify, erase, restrict processing of, and port your personal data, and to object to processing, by contacting us at [email protected]. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113. Full details of how we handle your personal data are set out in our Privacy Policy, available on our website.
14. Website Use
Our website is provided for information purposes and to facilitate Bookings. We make no warranty that the website will be available at all times or free from errors. Price estimates generated by our website are indicative only and do not constitute a binding offer or quotation. You must not misuse our website by introducing viruses, trojans, or other malicious code, or by attempting to gain unauthorised access to our systems. We reserve the right to suspend or withdraw access to the website at any time.
15. Intellectual Property
All content on our website, including text, images, logos, graphics, and design, is owned by or licensed to NACU TRANS LTD and is protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent. You may print or download content for your own personal, non-commercial use.
16. Complaints Procedure
We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our Services, please contact us in the first instance at [email protected] or by calling 07385557728. We will acknowledge your complaint within 2 business days and aim to provide a full response within 14 calendar days. If you remain dissatisfied after our internal complaints process has been exhausted, you may seek independent advice from Citizens Advice (www.citizensadvice.org.uk) or refer the matter to your local Trading Standards office via the Citizens Advice consumer helpline on 0808 223 1133.
17. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of these Terms, which shall continue in full force and effect as if the severed provision had not been included.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us relating to the Services and supersede all prior representations, agreements, negotiations, or understandings, whether oral or written. No variation to these Terms shall be effective unless agreed in writing and signed by a director of the Company. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
19. Changes to These Terms
We reserve the right to update these Terms at any time. The version published on our website at the time of your Booking will apply to that Booking. We recommend you review these Terms each time you use our Services. Where changes are material, we will provide reasonable notice on our website.
20. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of Scotland or Northern Ireland respectively.
Contact Us
For any queries regarding these terms, please contact us at [email protected] or call 07385557728.